Can I return something I've purchased?

We will offer an exchange or refund on any item you've purchased from Beauty Matters within 14 days from the date you received your parcel. All return items must be in brand new, unused condition, in their original shipped packaging, and include all parts and accessories.

Please send an email to if you would like to organise a return.

Once your return is received and approved, we will send you a notification and process a refund.

Refunds may only be processed to the payment method the original transaction was paid with.

Return costs

The shipping cost associated with the return of items are responsibilities of the customer.

All shipping costs paid for your order are non-refundable.

What should I do if the items arrived damaged?

All orders leave Beauty Matters in brand new undamaged condition. If your item arrives damaged or missing parts, we will gladly replace it for you (or if we are out of stock, refund you in full). Please send us an email to if the parcel arrived damaged or has missing items.